Floky South Africa – Refund & Returns Policy

Last updated: October 2026

Floky South Africa provides a fair returns process in accordance with the Consumer Protection Act 68 of 2008 (CPA). This policy distinguishes change-of-mind returns from defective, damaged or incorrectly supplied goods.

Change-of-Mind Return Period

You may request a change-of-mind return within 14 calendar days of receiving your order. Once approved and an RMA number has been issued, the item must be handed to a trackable courier within 7 calendar days.

Eligible items must:

Be unworn and unused, apart from reasonable fitting
Include all original tags, packaging and inserts
Be accompanied by proof of purchase
Be returned securely packaged with the issued RMA number

Items returned without prior written authorisation or outside the approved return period may be refused.

How to Request a Return

Email info@floky.co.za with your order number, the item you wish to return and the reason for the request. If approved, we will issue an RMA number and provide the correct return address and instructions.

Return Shipping and Deductions

For change-of-mind returns, return courier costs are the customer’s responsibility.
A trackable door-to-door courier must be used. Courier wait-and-swap exchanges are not offered.
A flat R150 handling and logistics deduction applies per approved change-of-mind return request, including orders that originally qualified for free delivery.
Original paid delivery charges are non-refundable.

The R150 deduction and customer return-shipping responsibility do not apply where goods are confirmed defective, damaged in transit or incorrectly supplied by Floky South Africa.

Defective, Damaged or Incorrect Goods

Please inspect your order upon receipt and contact us promptly if an item is damaged, defective or incorrect. Your statutory rights under the CPA remain unaffected. Qualifying goods may be assessed for repair, replacement or refund as provided by law, including applicable rights relating to product quality and durability within six months of delivery.

Used items may still be assessed where a manufacturing defect is suspected. Approved used returns are not resold.

Hygiene-Sensitive Products

For health and hygiene reasons, compression shorts, performance briefs, base layers, sports bras and similar intimate or support garments cannot be returned for change of mind if they have been worn beyond reasonable fitting, washed, marked, stretched, carry an odour, or have had a hygiene liner or protective seal removed.

This exclusion does not limit your rights where an item is defective, damaged or incorrectly supplied.

Other Non-returnable Items

Gift cards or vouchers
Custom or personalised products
Items damaged through misuse, neglect, incorrect application, excessive force or failure to follow care instructions
Sale or clearance items where a change-of-mind exclusion was clearly disclosed before purchase

Statutory CPA rights remain applicable to defective, damaged or incorrectly supplied goods.

Exchanges

To obtain a different size, colour or product, request a return and place a new order once the return has been approved. Any replacement order remains subject to current price and stock availability.

Refunds

Approved refunds are processed to the original payment method within 10 business days.
Bank or payment-provider processing times may vary.
Refunds for change-of-mind returns are calculated after the applicable R150 deduction and any non-refundable original delivery charge.
No handling or logistics deduction applies to confirmed defective, damaged or incorrectly supplied goods.

Product Handling and Care

Biomechanical compression products require careful handling. Scrunch sleeves before application, avoid pulling from the top edge, remove gently, and keep the fabric away from nails, jewellery and rough surfaces. Hand wash in cold water with mild detergent and air dry. Do not tumble dry or iron.

Damage caused by incorrect sizing, overstretching, snagging, misuse or failure to follow care instructions is not considered a manufacturing defect.