Floky South Africa – Frequently Asked Questions (FAQ)

Welcome to Floky SA’s FAQ page. Here you’ll find answers to common questions about orders, delivery, returns, payments and data security. If you need further assistance, contact us at info@floky.co.za.

1. Contacting Floky South Africa

Q: How can I get in touch with Floky SA?
A: You can use our contact form or email info@floky.co.za. Our team will respond as soon as possible.

Related links: Shipping Policy | Refund & Returns Policy

2. Delivery & Shipping

Q: What are the delivery charges for online orders?
A: Orders of R1,500 or more qualify for free national delivery. Orders below R1,500 incur a flat delivery fee of R115, including VAT.

Q: How long will it take to receive my order?
A: Orders are normally processed within 1–2 working days after payment. Delivery generally takes 2–5 working days, depending on your location. Courier, weather, load-shedding and other events outside our reasonable control may cause delays.

Q: Which courier delivers my order?
A: Orders are dispatched through Bob Go and its courier network.

Q: Do you ship internationally?
A: We currently offer standard delivery within South Africa only. Customers outside South Africa may contact info@floky.co.za before ordering to ask whether a special arrangement is possible.

Related link: Shipping Policy

3. Payment

Q: Which payment methods do you accept?
A: Payments are securely processed through the payment methods shown at checkout. On the live South African store, these are provided through PayFast and may include cards, Instant EFT and other supported methods.

4. Returns & Refunds

Q: What is your return policy?
A: You may request a change-of-mind return within 14 calendar days after receiving your order. Once approved and an RMA number has been issued, the item must be sent by trackable courier within 7 calendar days. Products must be unworn, unused and returned with the original tags, packaging, inserts and proof of purchase. Reasonable fitting is permitted, but items showing wear, washing, odour, damage or other use may be declined. Hygiene-sensitive products have additional restrictions. Your statutory rights for defective or incorrectly supplied goods remain protected.

Q: Who pays for return shipping?
A: For an approved change-of-mind or incorrect-size return, the customer pays for trackable return shipping. A R150 handling and logistics deduction applies, including where the original order qualified for free shipping, and the original delivery charge is not refundable. These deductions do not apply when the product is defective, damaged on delivery or incorrectly supplied.

Q: How long does a refund take?
A: Once the returned item has been received, inspected and approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Related link: Refund & Returns Policy

5. Invoices

Q: Will I receive an invoice for my order?
A: Yes. Your order documentation may be emailed to you and can also be accessed through your account where available.

6. Security & Privacy

Q: Is shopping on your website safe?
A: Yes. We use encrypted connections, secure payment processing and appropriate safeguards to protect your personal information.

Q: How is my data used?
A: Your information is used for order processing and delivery, customer support, fraud prevention and legal compliance. Marketing messages are sent only when you opt in. See our Privacy Policy for full details.