Privacy Policy

Last Updated: October 2025

Welcome to Floky South Africa (“Floky”, “we”, “our”, or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website floky.co.za contact us, or purchase our products.

We are committed to handling your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws of South Africa.

1. Who We Are

Floky South Africa
204 Bengal Street, Laudium, Pretoria, 0037
Email: info@floky.co.za

Floky South Africa is the data controller responsible for the processing of personal information collected through floky.co.za.

2. What Information We Collect

We collect personal information only when necessary to provide our products, improve our services, or communicate with you. This may include:

Identity and contact details: name, email address, phone number, billing/delivery address.
Order and payment information: transaction details, delivery preferences, purchase history (note: payments are processed securely by our payment partners; we do not store full credit card details).
Website usage data: IP address, browser type, and interaction data collected through cookies and analytics tools.
Marketing preferences: your subscription choices for newsletters or promotions.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders.
To communicate with you about your purchases, account, or support requests.
To improve our website, products, and customer experience.
To send marketing and promotional messages, only when you’ve opted in. You can unsubscribe anytime by clicking the “unsubscribe” link or contacting us at info@floky.co.za
To comply with legal obligations or resolve disputes.

We will only use your personal information for the purposes for which it was collected or for closely related purposes, unless you give us consent to use it otherwise or we are permitted by law.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful bases:

Your consent, where you voluntarily provide your details or subscribe to communications.
Contractual necessity, to process and fulfil your orders.
Legal obligations, where processing is required by law.
Legitimate interests, such as improving our services or preventing fraud, provided it does not infringe your privacy rights.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law (for example, tax and accounting obligations).
After this period, data is securely deleted or anonymised.

6. Sharing of Information

We do not sell your personal data.
We may share limited information with trusted third-party service providers who help us operate our business — such as couriers, payment processors, and email service platforms — but only to the extent necessary to perform their services.

All such providers are required to handle your data securely and in accordance with POPIA.

Your data will be stored and processed within South Africa only. We do not transfer data internationally.

7. Security of Your Information

We take the security of your information seriously and use appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, alteration, or destruction.

Examples include encrypted connections (SSL), restricted access to data, and secure data storage practices.

8. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of inaccurate or outdated information.
Object to or restrict certain types of processing.
Withdraw your consent at any time (for example, to stop receiving marketing communications).

To exercise these rights, please contact us at info@floky.co.za We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and understand user behaviour.

You can control or disable cookies through your browser settings, but some parts of the site may not function properly without them.

10. Marketing Communications

We love to share updates about new products, events, and offers. If you choose to receive marketing from us, we’ll only send relevant and occasional messages.

You can unsubscribe at any time by following the link in any email or by contacting us directly.

We respect your choice — unsubscribing won’t affect any order-related communications.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our site after changes means you accept the updated policy.