If you would like to contact Floky SA please fill out the form below and we will get back to you as soon as possible.
Alternatively, you can contact us at info@floky.co.za
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Orders over R1500 are shipped nationally for free.
Orders below R1500 incur a flat delivery fee of R100.
Which payment methods are accepted in the Online Shop?
- Payments are securely processed via PayFast, which accepts credit/debit cards, EFT, and other approved payment methods.
How long will delivery take?
Orders are processed within 1–2 working days after payment confirmation.
Delivery usually takes 2–5 working days, depending on your location.
Floky cannot be held responsible for delays caused by courier operations, load-shedding, weather, or other unforeseen events.
How secure is shopping in the Online Shop? Is my data protected?
Security is very important to us. We take your privacy seriously and handle your personal data in compliance with the Protection of Personal Information Act (POPIA).
See our [Privacy Policy] for details on how your information is collected, stored, and used.
What exactly happens after ordering?
Orders are received into our warehouse, picked, and packed for courier dispatch.
We deliver via Bob Go, and once your order is booked with the courier, you will receive a tracking number via email.
Do I receive an invoice for my order?
- Yes. Invoices can be emailed to you or accessed in your account section after logging in.
How do I return or exchange an item?
- Please refer to our [Refund & Returns Policy] for detailed instructions.
Send us an email