🇿🇦 Floky South Africa – Refund & Returns Policy

Last updated: November 2025

Your satisfaction is our priority. If you are not completely happy with your purchase, Floky South Africa offers a fair and transparent returns and refund process in accordance with the Consumer Protection Act, 2008 (CPA).

🕒 Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be in the same condition that you received it (unworn or unused),
Include all original tags, packaging, and inserts, and
Be accompanied by your receipt or proof of purchase.

If your product is faulty, damaged, or incorrect, you may still request a return or exchange, even if the product has been worn. Returned used items are repurposed for internal use (e.g. photo shoots, samples, exhibitions) and are not resold.

📦 How to Request a Return

To start a return, please contact us at:
📧 support@floky.co.za

Once your return request is approved, you will receive instructions on how and where to send your package.

Items sent back to us without prior return authorisation will not be accepted.

🚚 Return Shipping

Return shipping costs are the customer’s responsibility.
You may use any reputable courier of your choice to return your item. Please ensure the parcel is securely packaged and tracked.

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will review the issue promptly and arrange an appropriate solution, which may include a replacement, repair, or refund in line with the CPA.

❌ Non-returnable Items

The following cannot be returned or refunded:

Sale or discounted items
Gift cards or vouchers
Custom or personalized products
Items not in their original condition, damaged, or missing parts due to misuse or neglect

🔄 Exchanges

The fastest way to ensure you receive the item you want is to return your original item (once approved), and then place a new order for the replacement item.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to reflect the refund in your account.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@floky.co.za

Original shipping fees are non-refundable.

ℹ️ Additional Information

Original shipping fees are non-refundable.
We reserve the right to refuse a return if the product does not meet the above conditions.
This policy is subject to change without prior notice.